Returns & Refunds

We hope you are pleased with your purchase. If for any reason you are not fully satisfied, you may request a return within 14 days of receiving your order.

To initiate a return, please contact:

support@therevivalroomlondon.com

Please include your order number and reason for return.

Items must be returned:

• Unused
• In their original condition
• In original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged on arrival.

Damaged in Transit

We take care to package each frame securely. However, if your order arrives damaged, please contact us within 48 hours of delivery.

To assess the issue, please provide:

• Clear photographs of the outer packaging
• Photographs of the damaged frame
• A photo of the shipping label

If the damage is verified, we will arrange a replacement at no additional cost.

Please retain all packaging materials until the matter is resolved.

Refunds

 

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days.

 

Non-Returnable Items

We are unable to accept returns on:

• Custom or personalised items

• Items returned outside the 14-day return period

Hijama Appointments

Hijama sessions are a service and are subject to the cancellation policy outlined on the booking page.